Having a problem? You've come to the right place. In order to get you back on track in a speedy and efficient manner, please read through the following steps and then use the topics in the Help menu on the right hand side to find advice and links for specific problems.

1) What is the problem?

First, define what is happening. You need to be able to verbalize the problem in specific terms.

I tried to log in to my course account to do an assignment and I could not get in. I was trying to do Lesson 3 in my Oregon Writers course.

2) How have you tried to fix the problem?

It is always a good idea to stop and look at the problem to see if it is a simple user error, such as hitting the Caps Lock key, spelling a username or password wrong, or accessing the wrong Web page. Take a minute to check.

I made sure the Caps Lock key was not on, checked to see that I was on the correct course Web page, and then I tried slowly re-typing my username and password into the spaces provided. I still could not access my account.

3) What information can you provide about the problem?

The more specific you can be in your description of the problem, the better. Try not to use generic terms.

When I click on the Join The Discussion link in Lesson 3 of my Oregon Writers class, instead of taking me to the discussion I get a message that says "The password you entered was incorrect. Please check the spelling and try again." I am sure I entered the correct password, and I double-checked. The URL of the Web page I am on is http://www.coolschool.k12.or.us/courses/101010/lessons/assignments/03/index.html. The browser I am using is Internet Explorer 5.0 on a PC at my school.

4) Which Help menu category seems to be the most closely related to the problem you are having?

Use the options in the menu to the right to find advice and links for more specific issues. Read through the material carefully.

5) Use the links provided to communicate your description of the problem.

	Your message should include as much information about the problem as possible, following steps 1-3 identified above.
	Be patient while you wait for a response and if possible continue to work on your course. The appropriate staff member will get back to you with an answer or to clarify the situation as soon as possible.

Teacher
The first person you should contact if you have any questions about the content or procedures in your course is your teacher.

On-Site Contact
Every COOLSchool student is required to have an on-site adult contact. If you do not remember or do not know who your adult contact is, contact the COOLSchool registrar at registrar@coolschool.k12.or.us. (Enrolled students: use the "E-mail" link provided on this page.)